We understand that sometimes you may not be fully satisfied with your purchase, which is why we offer a 7-day no-questions-asked return service. If you need to return your item, please contact us within 7 days of receiving it. We will guide you through the return process and issue a refund or exchange. The returned item must be in good condition and include all original accessories. We recommend inspecting the item upon receipt to ensure its completeness.
If your item has quality issues, please contact us within 7 days of receiving it. We will assist you in processing the return and provide a refund or exchange. If the quality issue is caused by a manufacturing defect, we will cover the return shipping costs. If the quality issue is caused by user damage, we cannot accept the return, but we will do our best to assist you.
For certain types of adult sex toys, such as Vibrators,Anal Sex Toys,Masturbators,Penis Rings Nipple Toys,Pump and Enlartgers, we offer a good condition return service. If you have opened the packaging, but the item is in good condition with all original accessories, you can return it within 7 days of receiving it. However, for hygiene reasons, we cannot accept returns on other types of adult toys, such as Vibrators,Anal Sex Toys,Masturbators,Penis Rings Nipple Toys,Pump and Enlartgers, once the packaging is opened.
We cannot provide a return service for certain special items, such as expired or disposable goods, or items prohibited from return due to hygiene reasons. Please check the product page before purchasing to see if the item is eligible for return.
To initiate a return, please contact our customer service with your order number and reason for return. Customer service will verify and assist you with the return process. Once approved, we will provide you with the return address and method. Upon receiving the returned item, we will process the refund or exchange as quickly as possible.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
We are committed to providing high-quality adult sex toys and excellent customer service. If you have any questions or concerns about our return policy, please do not hesitate to contact us.